Privacy Policy – How 87p Protects Your Data

1. Introduction

This Privacy Policy applies to all users of the 87p online gaming and sports betting platform, accessible via 87p.onl and through the official 87p mobile application for Android and iOS. Throughout this policy, "87p", "we", "us" and "our" refer to the platform operator. "You" and "your" refer to any registered user or visitor to the platform.

We collect and process personal data as a necessary part of running an online gaming platform — to verify your identity, process your PKR deposits and withdrawals, manage your account, and keep the platform secure. This policy explains exactly what data we collect, why we collect it, how long we keep it, and what your rights are in relation to it.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, which together make up the full set of policies governing your use of 87p.

2. Data We Collect

2.1 Registration Information

When you create a 87p account, we collect the information you provide in the registration form. This typically includes your full name, date of birth, email address, mobile number, and the password you set for your account. This information is needed to create and identify your account and to ensure you meet the minimum age requirement of 18.

2.2 Identity Verification Documents

To comply with our account verification requirements, we may request government-issued identification — such as a CNIC (Computerised National Identity Card), passport, or driver's licence. This verification may also include a selfie or other confirmation that the document belongs to you. Verification documents are collected and stored securely and used only for the purpose of confirming your identity.

2.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, bets placed, games played, and bonuses claimed on your account. This includes transaction timestamps, amounts in PKR, and the payment method used (for example, JazzCash, Easypaisa, Raast, or bank transfer). This data is needed to maintain accurate account records and to process your transactions correctly.

2.4 Device and Technical Data

When you access 87p through a browser or the mobile app, we automatically collect certain technical information. This includes your IP address, device type and model, operating system version, browser type, and the pages or sections of the platform you visit. This data helps us maintain platform security, detect suspicious activity, and improve the overall experience.

2.5 Usage Data

We collect data about how you use the platform — which games you play, which cricket or PSL betting markets you visit, how long sessions last, and which sections you use most. This is used to improve the platform, personalise your experience, and ensure that the sportsbook and casino sections are working correctly.

2.6 Communications Data

If you contact 87p support via live chat or email, we keep a record of those communications. This helps us track open issues, follow up on unresolved queries, and maintain a consistent level of service. Support messages are stored securely and are only accessible to authorised support staff.

3. How We Use Your Data

The personal data we collect is used for the following purposes:

• Account management: Creating and maintaining your 87p account, processing login and session activity, and keeping your account details up to date.
• Identity verification: Confirming that you are who you say you are, that you are at least 18 years old, and that your account belongs to a real person.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets accurately and on time.
• Platform security: Detecting and preventing fraud, bonus abuse, multiple account creation, unauthorised access, and other prohibited conduct described in our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, and following up on open support tickets.
• Platform improvement: Analysing usage patterns to improve the game lobby, sportsbook, slots, live casino, and the mobile app experience.
• Responsible gaming: Monitoring account activity for signs of problem gambling behaviour and making self-management tools available to users who may need them.
• Marketing (with your consent): Sending promotional offers, bonus notifications, and platform updates by email or push notification — only where you have opted in.

We do not use your data for automated decision-making that produces significant legal effects without human review.

4. Payment Data

All payment transactions on 87p are processed through third-party payment providers. When you deposit via JazzCash, Easypaisa, Raast, or bank transfer, the actual payment credentials — your account numbers, PINs, or card details — are handled directly by those providers under their own security and privacy standards. 87p does not store your full payment credentials on its own servers.

What 87p does retain is a record of the transaction: the method used, the amount in PKR, the timestamp, and the reference number. This is necessary for customer support, dispute resolution, and accurate account balance management.

5. Data Sharing

87p does not sell your personal data to third parties. We share data only where it is necessary to operate the platform or where we are required to do so. The categories of third parties we may share data with are:

All third parties who handle data on behalf of 87p are required to maintain appropriate security standards and are permitted to use the data only for the specific purpose for which it was shared.

In exceptional circumstances, 87p may be required to share data with law enforcement or regulatory bodies in response to a lawful request. In such cases, only the minimum data necessary to comply with the request will be disclosed.

6. Cookies & Tracking

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website or use a web-based app. 87p uses cookies and similar tracking technologies to keep the platform working correctly, remember your preferences, and understand how users interact with different sections of the site.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security tokens that protect your account. Disabling these will prevent the platform from working correctly.
• Functional cookies: Remember your preferences, such as your preferred language, display settings, and last-used payment method in the cashier.
• Analytics cookies: Collect anonymised data about how the platform is used — which pages are visited most, which games are opened, and where users spend time. This helps us improve the experience for everyone.
• Marketing cookies: Used to show you relevant promotional content based on your activity on the platform. These are only active where you have not opted out of marketing communications.

6.3 Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the platform, including staying logged in and completing transactions. Browser-level cookie management does not remove data that has already been collected. For more control over marketing preferences, use the account settings within your 87p profile.

7. Data Security

87p applies technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and loss. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) across the website and mobile app.
• Encrypted storage of sensitive account data, including passwords, which are stored as hashed values — not in plain text.
• Access controls that restrict internal access to personal data to staff who need it to perform their role.
• Regular security reviews and monitoring of platform systems for suspicious activity.
• Device-based session management, allowing you to review and terminate active sessions from account settings.

While we take these measures seriously, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact support immediately to have your account secured. You also have a responsibility to keep your login credentials safe and not share them with anyone.

8. Data Retention

87p retains your personal data for as long as your account is active and for a period thereafter as required by our operational and legal obligations. Specifically:

• Account and identity data is retained for the duration of your account plus a minimum period after closure, which is required for fraud prevention and dispute resolution purposes.
• Transaction records (deposit and withdrawal history, betting records, casino game logs) are retained for a minimum period after each transaction to support customer service and financial record-keeping.
• Support communications are retained for a period after the relevant issue is resolved, to allow follow-up if the same issue recurs.
• Marketing consent records are retained until you withdraw consent, to demonstrate that marketing was sent only to users who agreed to receive it.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you personally. If you request account closure, any retained data after closure is held only to the extent required by the above purposes and is not used for any new processing.

9. Your Rights

As a 87p user, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data 87p holds on your account. Requests will be responded to within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you can request that it be corrected. Basic profile information can be updated directly in your account settings; other corrections can be requested via support.
• Right to deletion: You can request that your personal data be deleted. Note that deletion may not be possible for data that must be retained for fraud prevention, financial record-keeping, or dispute resolution purposes. In such cases, we will explain what data must be retained and why.
• Right to restrict processing: You can ask us to stop using your data for certain purposes while a dispute or query is being resolved.
• Right to withdraw marketing consent: You can opt out of marketing communications at any time through your account settings or the unsubscribe option in any marketing message. Opting out of marketing does not affect service-related communications such as account notifications and transaction confirmations.

To exercise any of these rights, contact the 87p support team via the live chat in the platform or app. We will respond to data requests as promptly as possible. In some cases, identity verification may be required before a request can be actioned, to ensure we are responding to the correct account holder.

10. Minors

87p is strictly for adults aged 18 and above. We do not knowingly collect or process personal data belonging to anyone under 18. If during an account review or verification process it becomes clear that an account was registered by a person under 18, the account will be immediately closed and any deposits returned. If you are a parent or guardian and believe a minor has created an account on 87p, contact support immediately so the account can be reviewed and closed.

Parental controls at the device or network level can be used to restrict access to online gaming and betting platforms for minors. 87p supports the use of such controls and encourages responsible use of devices in households where minors are present.

11. Marketing Communications

If you have opted in to receive marketing from 87p, we may send you information about bonuses, promotions, new game releases, PSL and cricket betting offers, VIP programme updates, and platform news. These communications may be sent by email or mobile push notification through the 87p app.

Marketing communications are entirely optional. You can opt out at any time by:

• Updating your notification preferences in the account settings section of the platform or app.
• Clicking the unsubscribe link in any marketing email.
• Contacting the support team and requesting to be removed from all marketing lists.

Opting out of marketing will not affect transactional messages — you will still receive account security alerts, deposit and withdrawal confirmations, and important platform notices, as these are necessary for the operation of your account.

12. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates, changes to the services we use, or other operational developments. When material changes are made, we will update the revision date at the top of this page and display a notice on the platform. Your continued use of 87p following an update to this policy constitutes your acknowledgement of the changes. If you do not agree with an updated policy, you may request account closure before the changes take effect.

We recommend checking this page periodically — particularly if you receive a notification about an update — so you are always informed about how your data is being handled.

13. Contact Us

If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information is being used, you can reach the 87p team via:

• Live chat: Available 24/7 within the platform and the 87p mobile app.
• FAQ: Visit the FAQ page for answers to common account and privacy questions.
• Email: [email protected] (displayed as text — not a clickable link).

When contacting us about a data request, please have your registered account email and any relevant details ready. Depending on the nature of the request, we may ask you to complete a quick identity check before actioning it.